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Our Newsletter


FAQ

Frequently Asked Questions at 'The Nail Art Company'

Frequently Asked Questions

We have pulled together and published answers to the most common questions we get asked here at The Nail Art Company. We hope you find this page useful. However if you can not find what you're looking for and need an answer to something that has not been covered on this page then please do not hesitate to contact our customer support team who will be only to happy to help.

 

How Can I Place An Order?

We have tried to make the ordering process as simple and easy as possible. Browse our online store or use our powerful search facility located on the top right of the store pages to find the nail products you want and simply click on the products you would like to buy on our website. Adjust the quantities to your needs and our store cart will do the rest. As you add items to your shopping cart you will notice towards the top of the page that you will informed of remaining spend required to qualify for free shipping.

Once you have finished and are happy with your selection and choice, you can move on to 'Check Out' where you will be presented with a summary of the order and total amount to be paid for final review. Any discounts applicable to your order, such as 'Free Shipping' or 'Bulk Order' will be automatically applied and clearly displayed.

The final stage now simply involves filling out your shipping and billing information and choosing a relevant payment method. If you are a member of 'The Nail Art Academy VIP Club' don't forget to enter your unique discount code before final check out and payment to get your 10% discount on your order. Discount and coupon codes cannot be applied retrospectively once an order has been placed.

 

Can I Place An Order Over The Phone?

Yes, absolutely! We understand that not everybody is comfortable giving their payment card details over the internet, so for those of you who would prefer, we can take orders and payments over the phone. Simply call 'The Nail Art Company' on +44 (0) 1202 466672 or if you prefer we can call you! Just e-mail or text us your name and phone number to info@thenailartcompany.co.uk and let us do the rest!

 

Which Payment Methods Do You Accept?

For your convenience we have provided a several payment options purely to give you a choice and some flexibility. You can choose from PayPal or RBS WorldPay, both are globally recognised payment service providers and offer total security and maximum protection. We can accept all major credit and debit cards using either of these methods when ordering from our online nail store.

If you choose to use our PayPal solution, you will be presented with the option to either debit your PayPal balance or you can use your credit card or bank account. You don’t have to have a PayPal account to make a payment with a payment card.

If you don't have a PayPal account and would like one, they are very quick and easy to set up and best of all Free! For those of you who don't want a PayPal account it is still possible to pay using the PayPal service without opening an account. If you would rather not use PayPal then select the WorldPay option. Whatever your choice rest assured you will not be charged by ‘The Nail Art Company’ for processing your chosen method of payment.

 Paypal and WorldPay payment facilities

We accept VISA | VISA DEBIT | SWITCH | MASTERCARD | MAESTRO | VISA ELECTRON | AMERICAN EXPRESS

If you wish to pay using your debit or credit card over the phone, please contact us for details on how to proceed.

 

Are There Any Hidden Fees?

No, absolutely not. We believe in a clear and transparent pricing policy. We do not charge any hidden fees. The only thing that you should be aware of is that there is a minimum order value to qualify for free postage and shipping. If your order is less than the amounts shown in the table below a postage charge will be charged to your order.

  • All orders that are over £25 will be sent FREE of charge to all parts of the United Kingdom.
  • All orders that are over £35 will be sent FREE of charge to all parts of Europe.
  • All orders that are over £45 will be sent FREE of charge to all parts of the United States, Canada and Australia.

Any products that are considered exceptions and have a specific shipping charge due to size or weight are clearly identified in the product description.

 

Is It Possible To Place An Order Without Setting Up An Account?

At this time unfortunately not. To be able to place an order all customers for security reasons customers must open an account to order. Opening an account does not cost anything and only takes a few minutes. Having an account will enable you to receive emails when your order ships. See all previous orders, current orders and so much more.

 

Is There A Minimum Order Amount?

Here at the 'The Nail Art Company' we do not believe in minimum order amounts. It really does not matter whether you need just one packet of nail tips or a couple of packets of nail art stickers and a bit of flitter; you are most welcome to buy only what you need. The only thing that you should be aware of is postage charges for orders less than; £25 (UK), £35 (Europe) or £50 (outside of Europe).

 

Do You Offer Any Sample Products?

Currently ‘The Nail Art Company’ does not offer sample products. To ensure that our customers are purchasing exactly what they need, we have made every effort to ensure that all of our products have full, detailed and accurate descriptions and images that accurately portray the products on offer. In the very near future we will also be providing product 'how to' Nail Art Video Tutorials on our website and also on 'The Nail Art Company You Tube Channel', which will enable you to see for yourself exactly what you are getting whilst learning some handy tips and application techniques. Occasionally and at our discretion we may supply products for review purposes. If you are in the nail art or publishing industry and are interested in promoting or writing a review article about ‘The Nail Art Company’ and its range of nail art products then please contact us, where we will be happy to discuss.

 

Do You Offer Discounts On Wholesale Or Bulk Orders?

Yes. We offer some great wholesale discounts of up to 30% on bulk orders. Simply put, the more you spend the more you save! What’s more you are not limited to large quantities of single product lines unlike some nail art wholesalers, who want you to by minimum order quantities of single items. Our bulk discount system is based on total spend. Rest assured the wholesale discount will automatically be applied when you reach the required minimum spend. For more details on bulk and wholesale discounts please visit our discounts page.

  • Spend £150 - Receive £15 discount - Equivalent to 15%
  • Spend £300 - Receive £60 discount - Equivalent to 20%
  • Spend £500 - Receive £125 discount - Equivalent to 25%
  • Spend £1000 - Receive £300 discount - Equivalent to 30%

Please Note: Wholesale bulk discounts cannot be used in conjunction with any other offers; sales, discounts or promotions, and DOES NOT include free shipping.

 

Is It Possible To Track My Order?

Yes, it is possible and easy too, all you need to do is simply log into your account at ‘The Nail Art Company’ and you will be able to see everything you have ordered from us in your order history, along with the relevant tracking information.

 

Will I Receive A Confirmation Email Once I Have Place An Order?

Yes you will. As soon as you place your order with us you will receive a confirmation email which you can print as reference. You will also receive an email from ‘The Nail Art Company’ when we have dispatched your items. We mean to keep you fully informed and up to date with the status of your orders. You can also track your orders by logging into your account on our website at any time.

 

Can I Cancel Or Change My Order?

If your order has not yet been processed then you can cancel or change the order. If you do require any changes to be made to the order then it is strongly recommended that you call us immediately or use the live chat facility on our website to advise one of our customer care representative via your computer. We aim to maintain customer satisfaction by shipping same day or within 24 hours of order receipt, so its vital to contact us as soon as possible so that we will be able to change your order without any additional charges.

 

Do You Have A Returns And Exchange Policy?

Yes we do. We have a reliable team of quality control staff here who stand ready to help make sure that our range of nail art products, materials and tools are of the highest quality and in perfect condition when dispatched. Every order is shipped with a copy of the order invoice and upon order receipt we strongly advise that you check it over thoroughly to ensure that everything is accounted for and as it should be. If for whatever reason you are not satisfied with your purchase then you should file a Return Merchandise Request Authorisation (RMRA) from your online account on The Nail Art Company website.

This is a really simple process. Before you can proceed you must sign in to your account. Once logged in, click on the 'Track Your Recent Orders' button. Once there click on the “View Details” button and then scroll down to the order that you would like to return. Now look for a button called 'Add RMRA'.

Click this button and then choose the products you wish to return and how many. You are also given the optional opportunity to state why you are returning the items. Whilst this is optional we really would appreciate your comments if it helps us offer better services or products to our customers. As soon as you have finished filling in the short 'RMRA' form, click on 'Save RMRA'. At this point you will receive an email with further instructions.

Please Note– When returning a package or goods to ‘The Nail Art Company’ it is very important to ensure you add the RMRA number clearly to the shipping label or front of the package. Please also ensure that the products are sealed correctly and in their original packaging. We do not pay under any circumstances any packing, shipping charges or fees for items that are being returned to us. We do not issue refunds for any products that become lost on their way to us. If you send back an un-returnable item then you will not be compensated nor will we send the product back to you. Therefore before returning items to us please ensure that they are in fact unused and returnable. We strongly recommend that you use a secure and traceable delivery service such as Royal Mail’s Recorded or Special Delivery services (UK), or an alternative equivalent service appropriate to your country.

 

How Long Will It Take To Receive A Refund?

Once your returned package has reached us and we have inspected the products enclosed, we will send you a confirmation email telling you how much you will be refunded. You should expect to receive the refund within 3-5 business days. If you have paid with direct debit or through a credit card then you should allow a few extra days for the money to go back into your account.

 

Will I Have To Pay Restocking Fees?

As long as you send your item back within 14 days then you will not be charged anything. You will only be charged a restocking fee if your order reaches us after 14 days. Our restocking fee is currently £10. Restocking fees are periodically reviewed and you should check back here often to see the latest charge.

 

What Should I Do If My Items Are Damaged When I Receive Them?

As soon as you receive your order you should check over all of the items. If you find any damage then please contact our customer service team immediately. It is important to contact us no more than seven days after you have received your damaged goods. You can easily reach a member of our support team by phone, email or through our Live Chat facility on our website. Visit our contact us page for details.

 

Do You Ship Internationally?

Yes we do offer international shipping. We often ship to the following countries without problem: Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, China, Columbia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Israel, Italy, Kenya, Latvia, Lebanon, Lithuania, Luxemburg, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Republic of Ireland, Russia, Scotland, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, Ukraine, United Arab Emirates, United Kingdom & United States.

 

What Are your Shipping Charges?

In line with our clear pricing strategy our shipping rates are fixed which makes them really easy to understand.

Flag of United Kingdom United
Kingdom
1-2
Business
Days
£1.75 for orders below £25
FREE on Orders over £25
Flag of IrelandFlag of European Union Ireland &
Europe
3-5
Business
Days
£3.95 for orders below £35
FREE on Orders over £35
Flag of Sweden Sweden 3-5
Business
Days
£3.95 for orders below £35
FREE on Orders over £35
Flag of Denmark Denmark 3-5
Business
Days
£3.95 for orders below £35
FREE on Orders over £35
Flag of Norway Norway 3-5
Business
Days
£3.95 for orders below £35
FREE on Orders over £35
Flag of Switzerland Switzerland 3-5
Business
Days
£3.95 for orders below £35
FREE on Orders over £35
Flag of the United States of AmericaFlag of CanadaFlag of Australia USA
Canada
Australia
5-10
Business
Days
£4.95 for orders below £50
FREE on Orders over £50

 

 

Which Shipping Company Do You Use?

For the majority of our orders we use services provided by Royal Mail. Most orders that we dispatch abroad are sent using Registered Air Mail with tracking, which will require a signature. If you are ordering from within the UK then Royal Mail will be responsible for delivering your order. If you spend over £200 then we will send your order using an express courier service provided by Parcel Force, which comes with an online tracking option.

 

Will All Of My Items Be Shipped Together?

The majority of the time all of the items in an order will be shipped together in a singe package or parcel. However if you have a particularly large or bulk order then it may become necessary to ship them in two or more separate boxes. We will always send the consignment off together at the same time so theoretically you should still receive your order at the same time or within a day.

 

Do You Ship To The United States, Canada Or Australia?

Yes we ship to all three!

PLEASE NOTE - All prices on our website are in GBP (Great British Pounds), however for your convenience we have a built in currency converter for all the countries we currently ship. Our converter is really quite clever and updates the exchange rates daily.

Orders to US, Canada and Australia will be shipped via Registered Airmail and delivery usually takes around 10-14 days.

 

How Secure Is ‘The Nail Art Company’ Website?

We want to give our customers absolute peace of mind and confidence when it comes to security and in order to deliver this ‘The Nail Art Company’ website uses industry standard (SSL) Secure Socket Layer encryption technology. This means that all information that you send through our website including your name, address and any payment information is kept completely secure by a military grade 128 bit encryption technology. This means that you do not have to worry about your information getting intercepted online.

 

What Is PCI Compliance?

PCI is the Payment Card Industry Data Security Standard created to help payment card industry organizations that process card payments prevent credit card fraud through increased controls around data and its exposure to compromise.

 

Is 'The Nail Art Company’ PCI Compliant?

Our systems and payment gateway is 100% PCI compliant. Our data centre facilities have been inspected and passed the on-site assessment for PCI DSS compliance and the following scan summary performed by a Visa-approved PCI scanning vendor verifies that our store and cart software applications and hosting environment are 100% PCI compliant.

 

How Will You Use My Contact Information?

Your contact information is only ever used by "The Nail Art Company". We will never sell or pass on your details to a third party such another company. Your email address is the primary contact information we will use. We will send you confirmation emails regarding orders and may send special promotions occasionally unless requested otherwise. Your phone number is used only to contact you if there is an issue with your order. Your number will also be placed on our shipping labels in case the courier needs to contact you.

Please feel free to read through our website and business policies, all of which are reviewed periodically. You are encouraged to check our policies often for any changes or amendments.

 

Does The Nail Art Company Comply With EU Cookie Legislation?

Our website fully complies with new EU legislation. View The Nail Art Company Cookie Policy & Statement.

 

Do You Have A Privacy Statement Or Policy?

We take all our customers privacy seriously and we have a privacy policy and statement in place. View The Nail Art Company Privacy Statement.

 

Do You Have A Website Disclaimer?

Yes we do. View The Nail Art Company Website Disclaimer Statement.

 

Terms & Conditions

Read our Terms and Conditions.

 

I Have A Question?

No problem, we are always here to help! If you have any questions, issues or suggestions then please submit them to our customer service team using any one of the numerous communication channels we support on our Contact Us Page. We aim to respond within 24 hours Monday to Saturday. You can choose to contact us by, email, phone, fax, Skype, Facebook. Use the following for quick reference.

E-Mail Us – If you need any questions answered or if you have any suggestions for our team then feel free to email us at info@thenailartcompany.co.uk.

Live Chat – There is also the option to chat to a member of the customer care team online using our Live Chat feature. Please note that this feature is only available between the hours of 8:00am – 6:00pm Monday to Friday. You can find the button for the live chat at the top of our website on the header.

Skype – Our username on Skype: thenailartcompany

Phone – You can phone us on +44 (0) 1202 466 672 and we will be happy to answer any queries that you may have.

Mail – If you would prefer to write to us then the address to use is:

The Nail Art Company Ltd
12 Broughton Avenue
Bournemouth, Dorset
BH10 6HZ
United Kingdom

Your questions, issues, suggestions are important to us so no matter how you choose to contact us, we will always get back to you ASAP!